Does your organization lead with Cultural Intelligence?
How do you respond to cross cultural misunderstandings in the workplace?
These and other key questions were explored by more than 60 CPN members at a December 4 workshop on Cultural Intelligence (CQ) led by facilitator Karima Ramji. The workshop introduced CPN members to Cultural Intelligence (CQ) as a tool to enhance their organization’s ability to effectively engage with culturally diverse volunteers, employees and clients.
The session opened with an Indigenous welcome provided by Krystal Dick of the Songhees nation. The workshop then began. Using a mix of presentations, guided discussion and small group activities, CPN members learned about the four capabilities of CQ needed to foster their organization’s ability to function effectively in a variety of cultural contexts.
Drive/Motivation: do you have authentic interest and confidence in functioning effectively in culturally diverse settings?
Knowledge: what is your knowledge about how cultures are similar and how they differ in areas such as values, social interaction norms, faith, etc.?
Strategy: how effective are you at making sense of culturally diverse experiences? Do you practice awareness, planning and checking in when engaging in culturally diverse interactions?
Action: how capable are you in being able to adapt your verbal and non-verbal behaviour to make it appropriate in cross cultural settings?
Building on this CQ knowledge, participants engaged in a series of lively round table discussions as they shared real life case scenarios of cross cultural misunderstandings in the workplace. Using the lens of CQ, these case scenarios were analyzed and creative solutions applied using CQ components.
At the conclusion of the session, many CPN members came away with a clearer understanding of Cultural Intelligence and its core principles. Many members indicated their desire to learn more about CQ’s key principles and apply them in each of their organizations to promote cross cultural competency and address cultural misunderstandings in the workplace.
One representative from a local non-profit agency reflected on the value of the workshop:
“This workshop provided me with a valuable tool that one can utilize as part of one’s personal learning, or as part of bringing a workplace to a place of greater cultural intelligence.”