Emergency Services + Community Resources
Dial 911
Emergency Medical or Life-threatening Situations
Dial 811
Health Services Navigation
Clinics
The following clinics are open to anyone who needs care for urgent medical conditions requiring attention within 12-24 and does not have a family physician or nurse practitioner or nurse practitioner. they also offer mental health services as well as social services.
- Downtown Victory Urgent and Primary Care Centre 250-519-3870
- The James Bay UPCC located at Unit B 250-519-3770
- The Esquimalt UPCC located at 890 Esquimalt Road 250-519-3880
- The North Quadra UPCC located at 100 -4420 Chatterton Way 250-519-3820
- Gorge Urgent and Primary Care Centre 250-519-3800
- Westshore Urgent Primary Care Centre 250-519-6913
Police Stations
Non- Emergency Calls
- Victoria Police Department 250-995-7654
- Saanich Police Department 250-475-4321
- Esquimalt Police Department 250-995-7654
- Westshore RCMP 250-247-4226
BC211
Dial or Text 211
(1-888-937-1681)
For the following services:
- Basic needs like food and shelter
- Mental health and addiction support
- Legal and financial assistance
- Emergency and crisis
- Homelessness
- LGBT2SQ+
- Indigenous people
- Employment and training
- Education
- Disabilities
- Victim Services
Crisis Hotlines
1-888-494-3888
Vancouver Island 24/7 Crisis Hotline
1-800-784-2433 / 1-833-456-4566
Suicide Hotline
310-6789
Mental Health Support
250-800-3806
Crisis Text Services
Housing Assistance for Domestic Violence Survivors
Victoria Women’s Transition House Society
- The Shelter provides safe, supportive accommodation for up to 30 days for women (cisgender and transgender) and non-binary and two-spirit people who identify as part of the women’s community, with or without children.
- English services offered. Translation support needed.
Phone: 250-385-6611
Cridge Transition House for Women – Emergency Shelter
- The Cridge Transition House for Women provides emergency shelter for women and children fleeing abuse. Services include safety planning, long-term housing and childcare.
- English services offered. Translation support needed.
Phone: 250.479.3963 (24 ⁄ 7)
Food Banks
Immigrant Welcome Centre
From housing and education to employment services, ICA’s Settlement Services team can help newcomers navigate and connect with important resources and support.
Racial Justice
We have to speak out against systemic racism and discrimination and move from being non-racist to anti-racist. We need to make commitments and take clear actions against racism.
Learn English (LINC)
Language Instruction for Newcomers to Canada (LINC) provides English language training from beginner to advanced levels for adult newcomers to Canada. LINC is funded by the Government of Canada and is FREE for eligible students.