COVID-19 Service Updates + Resources

Todd Kitzler, Language Services Manager
greets language students and runs COVID-19 health and safety screening daily.

Please scroll down for updates on ICA services, information and resources during the COVID-19 pandemic.
Check back frequently as content is updated regularly.

CONTENTS: Updated October 28, 2020

B.C.’s provincial health officer recommends that all British Columbians wear non-medical masks in public

to help prevent the increased transmission of the COVID-19 virus.



Members of our CPN community worked together with ICA and CFUV Radio
to produce a series of public service announcements in ten languages.

The Greater Victoria region and Vancouver Island are doing very well to reduce the transmission of the COVID-19 virus.
The number of active cases remains very low but as restrictions ease and businesses open it is important to continue practicing the social or physical distancing as well as frequent hand washing. We all need to do our part to keep our community safe and healthy as we go into the next phase of the pandemic.



(click on a language above to hear the PSA)


ICA Program Updates

Settlement Services

Please call or email your Settlement Worker or contact:

ICA Main Reception at: (250) 388-4728


LINC English Classes

LINC classes are back in session with in-class instruction as well as online programs.
COVID-19 heath screening and safety protocols in place and .

This is be available to current ICA LINC students only.
Each online course will be taught and supervised by LINC instructors.

Childcare services are open for families attending LINC classes.
Please note that the Childcare entry is now off of Quadra Street only!

For more information, students and families can contact:

Chieko Iza, Administrative Assistant
Phone: 250.388.4728 Ext. 126


Employment Services

All Employment Services Programs are up and running with
online program delivery, phone consultations, and appointments for registered clients.

If you have any questions about our programs or would like to register please contact:

Nicole Chen, Employment Client Advisor
Phone: 250.388.4728 Ext. 144


Settlement Workshops Now Offered By Phone + Online

Conversation Chat Room / Women’s Group Chat Room + Seniors Check-in Program

Visit our Workshops Page for details or contact
Jennifer Lei King, Training Facilitator
or Main Reception at Phone: 250.388.4728


Youth & Family Services
Online Program Delivery Using Zoom

1. Culture Catch-Up. This happens every Tuesday and Thursday from 3pm-3:40pm (ages 15-25)

2. We are starting our Landing Spot program online on the week of April 6.
It will be Wednesdays from 3:10-4pm.
This program is for children and families ages 6+
[Times are pending based on how the school board does their online programming].

3. We will be holding online drop in programs as well.
Our online drop in for ages 15-25 is on Fridays from 11am-11:40pm.
Our online drop in for our families ages 6+ are Mondays from 11am-11:40pm.

If you have any questions, please contact.

Nabeela Ramji, Settlement Youth Worker
Phone: 778-677-7146


Trusted COVID-19 Resources

(Click the links below to go directly to resource websites.)

Health Link BC Corona Virus / COVID 19 – Available in 10 Languages

COVID-19 BC Support App and Self-Assessment Tool

COVID-19 Provincial Support and Information

Umbrella Multicultural Health Co-op
Basic Recommendation & Information

(Available in 5 languages through links below)

English : Arabic : Dari : Spanish : Tigrinya


ICA Vulnerable Client Protocol
Click the link above for the Vulnerable Client Protocol PDF


Dear Friends of ICA,

I write this message hoping you and your family are healthy and safe. Over the last several weeks we have all felt the impact on people, business and our sense of community from the COVID-19 pandemic and we have also seen the best in each other.

ICA continues to provide essential services for resettled refugees and immigrants to support their health and wellbeing by phone, videoconferencing or using social distancing if meetings need to be held in-person. We are committed to doing everything we can to ensure the well-being of the newcomers we serve and our staff. At this time, our workshops and in-person programs have been postponed until further notice. We are developing options for online program delivery as needed.

Rest assured everyone at ICA continues to work on behalf of immigrants and refugees.

I know that many of you are worried. By following the directions of credible medical leaders by maintaining a distance of at least two metres between yourself and others, washing your hands regularly with soap and water for at least twenty seconds, reducing outings to only required trips for necessary supplies we can minimize the impact of this pandemic.

For now, thank you for staying home and helping to make our community a safer, healthier place for everyone.

Jean McRae
Inter-Cultural Association of Greater Victoria, CEO

Victoria, CEO


Letter from Anne Kang, Minister of Citizens’ Services

Dear Inter-Cultural Association of Greater Victoria:

I want to start by thanking our many community partners working throughout British Columbia (BC) for putting people’s health and safety at the forefront of their decisions. I know that everyone is working hard to help flatten the curve.

We are living through the biggest health crisis in recent history and I know many people are facing significant financial hardship. The Provincial Government has been working around the clock to protect people’s health and provide for their basic needs. We have announced relief measures for people, non-profits, and businesses to help you come back strong in the future.

During this time, I have heard from many people on how multilingual COVID-19 resources are needed to allow people to have access to important information about the government supports available in their own language. We greatly appreciated this valuable feedback and have worked hard to make this happen.

I am pleased to inform you that we have launched a new website where you can find all government information on COVID-19 that is made available in eight languages. This includes: Traditional Chinese, Simplified Chinese, Punjabi, French, Farsi, Arabic, Tagalog, and Korean.

This site contains the latest direction from the Provincial Health Officer as well as details on the BC COVID-19 Action Plan. This plan offers help to people such as targeted relief on hydro bills and ICBC payments, helping essential workers find the childcare they need, providing emergency financial assistance for students and freezing rents, halting evictions and providing a $500 rental supplement to make sure people can stay in their homes.

In addition, people who have had their income affected by the outbreak will soon be able to apply for the BC Emergency Benefit for Workers for a tax-free one-time payment of $1,000. This payment is in addition to the new Canada Emergency Response Benefit.

Thank you again for all you are doing to help us through this pandemic. Your cooperation and support has been critical. I am encouraged that it is in these challenging times that we truly see the kindness and strength of people in this province shine through. I know that together, we will get through this.


Anne Kang
Minister of Citizens’ Services
Minister responsible for Multiculturalism