ICA Summer Workshops

FREE: Our Summer Workshops Begin July 8!

Click Here for Full Program Schedule

Racist Incident Helpline (1-833-457-5463)

Open Monday to Friday, 9 am to 5 pm (PT).  More information here

Immigrant Welcome Centre

Have you recently arrived in Canada?

We are here to help. ICA’s Settlement Services team can work with you to identify your settlement goals, and help you use your strengths and resources to meet your settlement needs.

We provide family and individual support to help navigate the many aspects of your settlement process in the Capital Region.

Required Documents

  1. Permanent Resident Card or Confirmation of Permanent Residency
  2. IFH (Interim Federal Health) card
  3. Single Journey Document
  4. Passport/Visa
  5. Notice of Decision
  6. Any other immigration papers that you hold.


Download PDF

Interpretation services available for those eligible.

Contact Us

Email: reception@icavictoria.org
Phone: 250.388.4728

Feedback & Concerns Form

Based on your goals, our Settlement Team may provide the following:

  • Orientation on topics related to life in Canada, including government programs, community resources, rights and responsibilities, the education system and family matters
  • Support for settlement challenges including:
    • Dealing with Isolation and Culture Shock
    • Healthcare Information
    • Housing Research
    • Education (upgrading, and training)
    • Canadian Law and Income Tax
    • Childcare (family concerns)
    • Social Benefits
    • Referals for Employment Services and Support
    • Citizenship, Immigration, and Refugee Protection
    • Human Rights
    • LGBTQ+ Support
    • Supports for Victims of Gender-Based Violence

Learn English (LINC)

Language Instruction for Newcomers to Canada (LINC) provides English language training from beginner to advanced levels for adult newcomers to Canada. LINC is funded by the Government of Canada and is FREE for eligible students.


The Settlement Client Navigator will conduct an interview with you.

During this meeting, the Settlement Client Navigator will:

  • Ask you about your immigration status and contact information. Please have your immigration information ready (e.g. Permanent Resident Card, Passport/Visa).  Also, other personal information will be recorded in our secure database system (address, phone number).
  • Based on your initial session, the Settlement Client Navigator will explain the role of a Settlement Worker and/or other staff roles of pertinent to your circumstances and how they will be able to help you.
  • Following the intake session, you will be given direction on a date and time for your first meeting with your Settlement Worker and/or pointed in the right direction to help meet your needs.


Our Settlement Workers speak the following languages: Arabic, Cantonese, Dinka, Dari, English,  French, Japanese, Mandarin, Nuer (Sudanese), Persian,  Shilluk, Spanish, Tamil, Telugu, and Vietnamese.

Settlement Workers can help you access ICA services such as Language Services, Employment Services, specialized courses and activities for seniors, women, men, and youth.

Settlement Workers are an excellent source of support, information, and referral. We hope you come see us and learn how we can help you.

To access Settlement Services, phone our main office at (250) 388-4728 and notify reception that you are a new client. Your call will be forwarded to the Settlement Client Navigator to initiate your intake process to register as an ICA client.

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Workshops & Training

At ICA we offer a variety of workshops, skills training and social opportunities to help you build a strong sense of community, learn new skills and improve your English as you settle into your new home in Greater Victoria.

Settlement Workers in Schools (SWIS)

A school-based outreach program aimed at helping eligible newcomer students (immigrants and refugees) and their families settle and integrate into their school and community.

Employment Services

Whether you are a newcomer to Canada or an immigrant who has been here for many years, our Employment Services team can assist with job search and skills training programs to help you find work in the Canadian job market.