Submitted by Todd Kitzler, Head Language Instructor
In June of this year the Languages Services Department at ICA conducted its most recent round of learner outcome surveys to collect feedback from our students on how we are doing in terms of service delivery in the LINC program. 98% of students surveyed said their class helped them improve their English, become more familiar with Canadian culture, customs and family life, and helped them meet people and make new friends.
One student said, “The content this course is very good. I like this English classes because they help me improve my English every day.” An intermediate level student reported, “Thanks to ICA I am able to communicate with other people, and have a job that I can communicate.” “Another added, “My English Class at ICA was a great experience of learning language, culture, and Canadian values.”
89% of LINC students surveyed indicated that the class helped them learn about our community by introducing them to Canadian systems and services as well as facilities in the community. “Very satisfied with the class and learn a lot about Canada and how to live in community,” as one learner stated. Another response was, “This class taught me to be independent on how to do things like shopping, make a call etc.”
We received a lot of positive feedback, and we were also happy to receive constructive criticism too. There is always room for improvement and we will use the views and ideas of our learners to make our LINC program better. Many thanks to all the volunteers that support ICA’s teachers and language students.