Settlement Services

Are you an immigrant or refugee looking for information on housing, schools for your kids, and finding a doctor?  Do you have questions about income tax and the Canadian legal system? Or do you just want someone to talk to who understands what it feels like to be an immigrant? ICA’s settlement workers are here to help you!

The ICA Settlement Program provides services to immigrants, refugees, and refugee claimants residing in Greater Victoria.

Settlement Workers provide services in over 25 languages. We can also arrange interpretation and translation services in many other languages.

What do Settlement Workers do?

Settlement Workers support individuals and families as they make the adjustment to life in Canada.  We can help explain and access:

  • dealing with isolation and culture shock
  • family issues
  • health & health care information
  • housing
  • education, upgrading, and training
  • Canadian law
  • income tax
  • child care and family concerns
  • social benefits
  • employment information
  • citizenship, immigration, and refugee protection
  • community skills and resources
  • human rights
  • many ICA programs

We can help with filling forms, advocacy (when needed), understanding systems, explaining benefits, accessing services, and providing family and individual support.

Visit Our Immigrant Welcome Centre

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Settlement Services is part of ICA’s Immigrant Welcome Centre. To access Settlement Services, go to the main reception desk at ICA (930 Balmoral Road, Victoria) to be registered as a client.


What you should bring:

  • Permanent Resident Card or Confirmation of Permanent Residency, IFH (Interim Federal Health) card, Single Journey Document, Passport/Visa, Citizenship Card, and/or any other immigration papers that you hold.

What to expect:

When you come to see us, please proceed through the door and down the stairs where you will see the receptionist. You can tell them that this is your first time here.

Our Settlement Client Navigator will be happy to help you. It is a drop-in process so we ask for your patience because you may have to wait for a short period of time. You will meet with the Settlement Client Navigator only once for about 20 minutes.

During this meeting, the Settlement Client Navigator will:

  • Ask you about your immigration status and contact information. Please have your immigration information ready (e.g. Permanent Resident Card, Passport/Visa, Citizenship Card).  Also, other personal information will be recorded in our secure database system (address, phone number).
  • Based on your initial session, the Settlement Client Navigator will explain the role of a Settlement Worker and/or other staff roles of pertinent to your circumstances and how they will be able to help you.
  • Following your drop-in session, you will be given direction on a date and time for your first meeting with your Settlement Worker and/or pointed in the right direction to help meet your needs.
  • Sometimes, it may be possible to meet with the Settlement Worker right away.

Once you have an appointment or have met with a Settlement Worker, if you have any more questions, you can contact the Settlement Worker directly.

Our Settlement Workers speak the following languages: Arabic, Cantonese, Dinka, Dari, English,  French, Japanese, Mandarin, Nuer (Sudanese), Persian,  Shilluk, Spanish, Tamil, Telugu, and Vietnamese.

Settlement Workers can help you access ICA services such as Language Services, Employment Services, specialized courses and activities for seniors, women, men, and youth.

Settlement Workers are an excellent source of support, information, and referral.  We hope you come see us and learn how we can help you.