New Client Registration Form

Just moved to Canada and need support? ICA is here to help you settle in with confidence.
Complete our New Client Registration Form and get started today!

Appointment Information

Dear ICA clients, 

Helping people at ICA continues to be very important to us. We’d like to inform ICA clients that the reception hours will change starting Wednesday, July 2, 2025.  Please read the following information to know the changes and how you can book an appointment.

New reception hours from July 2, 2025: 10:30am-2:30pm weekdays  

 

  • The reception desk will be open Monday to Friday from 10:30am -2:30pm.   

 

  • ICA’s office hours will still be Monday to Friday 8:30am-4:30pm. 

If you have an appointment: 

  • Go to the waiting area on the 4th floor across from the elevators.

 

  • An ICA staff member will meet you there at your appointment time.

 

  • Please don’t come very early or late so your ICA worker can meet you on time. 

 

If you don’t have an appointment: 

  • If you can, please email your ICA worker.
  • If you don’t have access to email, call ICA (250.388.4728) to make an appointment with the person you want to talk to.

Key Department Contact emails:

If you call ICA: 

  • Listen to the choices on the phone.
  • Choose the number for the person you want to talk to. 
  • Leave a message if they don’t answer.  
  • If you have a problem with the phone system, email the person you want to talk to or come to ICA when the reception desk is open. 

You will hear:

Thank you for calling ICA. Please listen carefully to the following options. If you know the extension of the person you are calling, you may dial it at any time.   

For general information about how to register and our office hours, press 1….

If you can’t come up the front stairs: 

Please use the lift by ICA’s front entrance. 

 

  • Open the door and enter the lift.  

 

  • Press the up button. 

 

If you need help, press the doorbell. 

Front Entrance

Buzzer and up and down button from outside

Lift

Up and Down button from inside the lift

About ICA

The purpose of the Inter-Cultural Association of Greater Victoria (ICA) is to support the full integration of newcomer immigrants and refugees into the social, economic and civic life of the Capital Region of British Columbia.

Immigrant Welcome Centre

From housing and education to employment services, ICA’s Settlement Services team can help newcomers navigate and connect with important resources and support.

Learn English (LINC)

Language Instruction for Newcomers to Canada (LINC) provides English language training from beginner to advanced levels for adult newcomers to Canada. LINC is funded by the Government of Canada and is FREE for eligible students.